How to Survive as the Tech Support Guy

Lifehack.org had a really nice guide for surviving if you're the family tech support guru. As someone who's been the household IT go-to person for several sharehouses and fielded my fair share of phone calls from my (interstate dwelling) parents, it certainly rang true for me.

The final tip is perhaps the most useful one, too - install Logmein on their computers so next time they call you for tech support, you can log in and diagnose the problem yourself, and as a bonus they get to *watch* what you're doing onscreen so next time they'll hopefully be able to help themselves.

Take a look HERE.

Recover Forgotten Passwords

Windows only: If you've forgotten an important password but have it saved in its applicable software or web page, password utility Snadboy's Revelation will reveal it. Open the application, drag your cursor over the asterisks, and the password will appear. This application is a lifesaver, especially if you're unable to recall all your hard-to-remember passwords. Snadboy's Revelation is donationware, Windows only.

Source : Lifehacker